The Core Shift From Rule-Breaking to Harm
When conflict strikes, or a crime is committed, our immediate, conditioned reaction is often the same: "Who did it, and what rule did they break?"
This question is the foundation of our traditional, punitive system—a system designed to assign blame, determine guilt, and administer a pre-determined punishment. While this process may satisfy our need for
order, it often fails on two critical fronts: it rarely addresses the needs of the people harmed, and it almost never ensures the person who caused the harm genuinely takes responsibility and makes things right.
At ManUcan Consulting, we champion a different approach, one rooted in ancient wisdom and modern healing: Restorative Practices (RP). The first and most critical step in adopting a restorative culture is mastering this fundamental shift in focus.
🚫 Stop: The Punitive Question
The punitive approach asks three questions:
What rule was broken?
Who broke it?
What punishment is deserved?
These questions center the process on the authority (the school, the court, the manager) and the rule book. The result is often the isolation of the wrongdoer (suspension, incarceration, termination) and an assumption that the punishment alone has satisfied the debt.
But consider this: does a child's three-day suspension help the student they bullied feel safe? Does a prison sentence fix a broken relationship or replace stolen property? Rarely. The focus remains on the rule, while the people are left wounded and disconnected.
✅ Shift: The Restorative Question
Restorative Practices fundamentally refocus the energy from the rule to the relationship and the people.
The core restorative questions are:
Who was harmed?
What are their needs?
Whose obligation is it to meet those needs?
This shift is radical because it immediately moves the conversation away from blame and toward impact and solution.
Key Takeaway: The core restorative question is not "What rule was broken?" but "Who was harmed and
what are their needs?" This refocuses energy from determining blame/punishment to understanding impact and finding solutions.
This approach gives power back to the harmed party, allowing them to articulate what repair actually looks like—which is the very definition of regaining agency. For the person who caused the harm, accountability is no longer passive punishment; it becomes the active obligation to repair the damage they caused.
🛠️ The Mechanics of the Restorative Shift
How does this shift actually work in practice? It relies on the deliberate use of Restorative Language and Affective Statements.
1. Identifying the Ripple Effect
We teach people to look beyond the immediate act and identify the full ripple effect of the harm. Did stealing from a store just break a rule, or did it also affect the owner's sense of safety, the employee who has to pay higher insurance, and the reputation of the community?
2. Using Affective Statements
Instead of the authority figure simply stating the consequence, everyone is taught to express their authentic feelings using Affective Statements.
Punitive Statement: "You are suspended for fighting."
Restorative Statement: "I felt anxious and disappointed when I saw you fighting because I value safety here. What were you thinking when that happened?"
This connects the behavior to the emotional impact, which is far more powerful than connecting it to a dusty rule.
3. Focusing on Obligation and Repair
Finally, the conversation moves directly to defining repair—the specific actions necessary to address the needs identified. This is where your Lifestyle Recovery Coaching principles and focus on Personal Growth come into play. The person who caused the harm must find the internal motivation and structure to actively follow through on the plan for restitution.
This focus helps us achieve the ManUcan Consulting mission: we decrease isolation by keeping people connected in dialogue, and we increase community by ensuring that accountability leads to healing and
stronger relationships, not just separation.
💡 Commit to the Shift
Adopting a Restorative Practice culture requires courage, patience, and consistency. But the outcome is a community where people take genuine responsibility, relationships are repaired, and every conflict becomes an opportunity for growth.
Join us next week as we move into the Social Discipline Window, the simple framework that visually explains how to govern, parent, and lead with high support and high control—the core of the restorative approach.
Manu Lewis, Community Safety Strategist & Restorative Practitioner ManUcan Consulting